Returns and Exchanges
The Store has a 30-day return policy from receiving the order to request a return.
Refunds
We can only accept returns and offer full refunds for faulty, misprinted, damaged, or defective items. To be eligible for a full refund, all claims must be submitted within 30 days after the product has been received. Items must be in the same condition that you received it, unwashed, unworn and unused with tags, and in its original packaging, with a receipt or proof of purchase.
To start a return, please email djstreetapparel@outlook.com first with photo evidence of the faulty goods. If your return is accepted, we will be able to issue either a refund or a reshipment of another item to the same address at our expense. Once your item has been received and inspected, you will be notified if the refund is approved. If approved, you will be automatically refunded on your original payment method. Please bear in mind that refunds can take some time depending on your bank or credit card company to process the refund.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on any items that are not faulty including sale items or gift cards.
We are unable to offer exchanges once orders have been fulfilled. Should you wish to replace an item of clothing, please return the original order and place a new one.
Should you have any further questions regarding any of our policies, please do not hesitate to contact us at djstreetapparel@outlook.com